Encore Suite Menus Do Not Load in Outlook 2010

Symptom

Installation process seems normal.  There are no error messages.  Encore Suite menu is not showing in Outlook. 

Resolution

1.    Check COM Add-Ins

Outlook 2010

1. In Outlook 2010, go to File -> Options.
2. Click on the Add-ins section.

3. You will now see all active, non-active and disabled add-ins.  Click on the COM Add-Ins at the bottom of the screen if you want to enable/disable and then click the Go button.

4. This will then open up the COM Add-Ins page.  You can then check/uncheck the add-ins you want to enable or disable.

2.    Check Registry

Windows 2000 or XP

To open the Registry Editor, go to Windows Start -> Run -> type regedit in the Open text box and then press OK button.

Vista or Windows 7

1. Enter "regedit" in the text box below and press Enter.

2. The following screen will be displayed.

3.    From HKEY_CURRENT_USER -> Software -> Microsoft -> Office -> Outlook -> Addins-> EncoresuitePlug.Connect.

4.    Make sure the following are exists.

5.    Click the entry above and then double clicks LoadBehavior on the right hand side.

6.    Make sure the Value data is 3.

3.    Check Disabled Items

Outlook 2010

In Outlook 2010, go to File -> Options.

Click on the Add-Ins section.

You will now see all active, non-active and disabled add-ins.  Click on the COM Add-Ins at the bottom of the screen if you want to enable/disable and then click the Go button.

Make sure the following are not in the <Disabled Items>.

4.    Check .NET Framework Version

From the Control Panel -> Programs and Features -> Microsoft .NET Framework 2.0.

Make sure only Microsoft .NET Framework 2.0 is installed.  If there are other versions, please uninstall them.

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