Encore Suite Menus Do Not Load in Outlook 2007

Symptom

Installation process seems normal.  There are no error messages.  Encore Suite menu is not showing in Outlook. 

Resolution

#

Check Items
1 Check COM Add-Ins
2 Check Registry
3 Check Outlook Disable Items
4 Check .NET Framework Version

1.    Check COM Add-Ins

Outlook 2007

  1. In Outlook 2007, go to Tools -> Trust Center.
  2. Click on the Add-ins section.

  3. You will now see all active, non-active and disabled add-ins.  Click on the COM Add-Ins at the bottom of the screen if you want to enable/disable and then click the Go button.

  1. This will then open up the COM Add-Ins page.  You can then check/uncheck the add-ins you want to enable or disable.

2.    Check Registry

Windows 2000 or XP

To open the Registry Editor, go to Windows Start -> Run -> type regedit in the Open text box and then press OK button.

Vista or Windows 7

  1. Enter "regedit" in the text box below and press Enter.

  1. The following screen will be displayed.

3.    From HKEY_CURRENT_USER -> Software -> Microsoft -> Office -> Outlook -> Addins-> EncoresuitePlug.Connect.

4.    Make sure the following are exists.

Encore Suite Add-Ins Name
EasyMailTrimmerOLAddin.Connect
ELMCombineProOLAdin.Connect
EMEOLAddin.Connect
EncoresuitePlug.Connect

5.    Click the entry above and then double clicks LoadBehavior on the right hand side.

6.    Make sure the Value data is 3.

3.    Check Disabled Items

Outlook 2007

From Outlook -> Help menu select Disabled Items.

Make sure the following are not in the <Disabled Items>.

Encore Suite Add-Ins Names Remarks
EasyCombineMail  
EasyExportMail  
EncoreSuite addin
(Encoresuiteaddin.dll)		  
EasyMailTrimmer  
mscoree.dll If there is mscoree.dll in the disabled items, Enable it.

4.    Check .NET Framework Version

From the Control Panel -> Programs and Features -> Microsoft .NET Framework 2.0.

Make sure only Microsoft .NET Framework 2.0 is installed.  If there are other versions, please uninstall them.

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